Asset Turnaround
Product, Service, and Processes are the backbone of any hotel and they drive customer satisfaction, revenue enhancement and cost optimization thus maximising yield for the owner. Turnstone Hospitality uses a unique and a proprietary ‘Turnaround tablet’ to transform business performance of the property for our clients. Turnstone’s trademark expertise will enable the target properties to achieve their true potential on a sustainable basis.
Our core team consists of hotel experts having a combined experience of over 120 years in all facets of hospitality operations and management. As part of our asset management services, we start the process with a detailed review and a diagnosis of product, services and processes and based on these findings, we recommend customized solutions and also execute the same. We identify gaps in the current positioning of the hotel and rework customer segmentation after detailed competition benchmarking. We devise midterm to long term strategy road map for our clients. We also work for hotels associated with brands and represent owners’ interests to get the maximum value from the relationship.
Turnstone is wired to identify root causes and determine appropriate solutions. Turnstone’s grassroot knowledge and expertise will ensure effective diagnosis and rejuvenate the overall hotel business.
Our offerings & services
Our offerings include recommendations of new age technology and digitization to improve efficiency, productivity and “contactless / low touch” operations.
- Complete turnaround of hotel assets to reach its full potential
- Design, review and oversee hotel functions
- Assist in revenue management
- Sales organization and corporate negotiations for maximising yield
- Assist in food and beverage operations
- Design customer feedback systems and conduct periodic mystery audits
- Setup and review control framework, finance systems, forecasts and cashflows
- Setup user friendly MIS systems and business dashboards
- Assist in pre-opening
- Advice on capital expenditure and periodic renovations / refurbishments
- Real time, remote support